Refund policy

Motion Market products are made-to-order. Because each item is produced specifically for the customer after checkout, we do not accept general returns, size exchanges, or refunds for buyer’s remorse, incorrect size selection, incorrect color selection, or change of mind.

DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS

If your item arrives damaged, defective, or misprinted, please contact us within 30 days of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging.

If the issue is approved, we will work to provide a replacement, reprint, store credit, or refund depending on the situation.

LOST PACKAGES

If your order has not arrived, please contact us within 30 days of the estimated delivery date. We will review the tracking information and work with our fulfillment provider to determine the next steps.

WRONG SIZE, WRONG COLOR, OR CHANGE OF MIND

Because our products are made-to-order, we do not offer refunds or exchanges for items ordered in the wrong size, wrong color, or because the customer changed their mind. Please review all size charts, product details, colors, and shipping information carefully before placing your order.

ORDER CHANGES & CANCELLATIONS

Orders enter production quickly. If you need to request a change or cancellation, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered production or fulfillment.

INCORRECT OR UNDELIVERABLE ADDRESS

Customers are responsible for entering the correct shipping address at checkout. If an order is returned due to an incorrect, incomplete, or undeliverable address, additional shipping charges may apply to resend the order.

HOW TO CONTACT US

For any order issue, contact us with your order number and details of the problem. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

support@motionmarket.shop